steven purchiaroni - 09/29/2008 
This product worked well for a couple of weeks. after it returned from servicing it broke down again |
Joseph Orloski - 09/12/2008
The 4th time I ever ran the vacuum cleaner, it stopped working and ran in a circle over and over again for an hour. One wheel completely stopped moving. The company's website has a FAQ, and "wheel malfunction," was listed as a common problem due to a defective motor. The solution they listed was to contact the company for a replacement; however, when I emailed the company about this apparently common problem, they were very unhelpful. Thank God I kept my receipt, as they weren't even willing to talk with me until I emailed a copy of my receipt to them. Even after I sent them my reciept they made me jump through a variety of hoops filling out deliberately confusing paper-work in order to get my repair done. They then refused to just mail me my replacement motor. I finally got approval to mail back my cleaner for repairs. After paying $20 in postage to mail back the cleaner, I never again heard from metapo, nor have I gotten my repaired/replaced vacuum in the mail. In fact, when I emailed metapo to find out why they decided not to honor their warranty even after approving me for repairs, they decided to stop answering my emails. I have never had a worse customer service experience. You'd think that the company would be sympathetic to selling me a product that has a motor they know to be defective. Do not buy this product, or anything else from metapo. At best, they are inept and making and servicing their product. At worst, they're deliberate thieves. |
Jim Leonard - 03/11/2008 
Did a lot of reading on the web about robot vacuums, these received a good rating so I decided to purchase one. These folks are great to deal with! Fast shipping and reasonable prices. My only regret is I didn't buy one sooner. Ours runs daily in the kitchen, living and dining rooms, and every other day in our bedrooms. I was amazed at how much it picked up, I should note that we have only hardwood and tile upstairs and it does do a really god job. We have a long haired cat and it easily picks up his hair and food bits that are scattered around the kitchen.
I would recommend this product to anyone, that has hard flooring in most of their home.
Thanks again. I'll be back again. |
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