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| Frequently Asked Questions |
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- Do you actually stock your items or are you a dropshipping company?
- What is HackerSafe?
- How do I pay for my order?
- When will my order arrive?
- Where is KewlGoods.Com Located?
- I don't like to pay for products via the internet. Can I order via Phone or Fax instead?
- Is my credit card information or any personal information stored on KewlGoods.Com servers?
- What is your Shipping Policy?
- Are you going to be adding new products?
- What Currencies are you prices in?
- What is your warranty on items?
- How do I return items still under warranty?
- I don't have a Credit Card. Can I still order from KewlGoods?
- Do I get a full refund on all my charges?
- I am not satisfied with my item, can I return it?
- Do you actually stock your items or are you a dropshipping company?
YES! We stock our all of our items! If an item is out of stock, you will be notified at checkout. Most backorders are filled within 10 business days. Feel free to call us anytime regarding the status of your order!
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- What is HackerSafe?
HackerSafe is a 3rd party security certification servce. Hacker safe ensures that KewlGoods.Com is tested EVERY SINGLE day for any threats or weaknesses in our servers. We take your security seriously. Although no credit card information is ever stored on our servers, we feel that protecting you information is critical. Please click the HackerSafe logo for more information.
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- How do I pay for my order?
KewlGoods.Com has fully secure checkout protected with a valid SSL Certificate. We also subscribe to hackersafe, a service that scans our site on a daily basis to ensure your personal data is safe.
We now offer payments via Mastercard and Visa and via the most secure payment gateways in North America. As an alternative we also offer payments via PayPal.
You can also place an order via phone or email.
Your CREDIT CARD INFORMATION is never stored on our servers. All information is held by our processing server and meets or exceeds all of the requirements by Canadian and American laws.
If you have any questions or concerns please contact us.
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- When will my order arrive?
Orders are shipped daily via Canada Post. All delivery times quoted during the checkout process are accurate. Tracking information is sent to the email address provided on the day the item is shipped. As your order progresses through our system, you will be updated, or you can go to www.canadapost.ca and enter your tracking number.
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- Where is KewlGoods.Com Located?
KewlGoods.Com is registered in the province of Ontario, Canada. All our deliveries originate from Toronto, Canada. We are happy to ship internationally.
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- I don't like to pay for products via the internet. Can I order via Phone or Fax instead?
YES! We can now accept payments over the phone. Please call our customer service department and they will place your order right away.
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- Is my credit card information or any personal information stored on KewlGoods.Com servers?
Credit card information is NOT kept on KewlGoods.Com. We use InternetSecure Inc to provide our customers with a safe and secure method to pay via CC. All transactions completed on secure servers that are subject to strict regulations from the Canadian Government.
KewlGoods.Com does store information such as name, address and email and strictly adheres to its Privacy Policy. We will not sell or distribute your information to ANYONE.
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- What is your Shipping Policy?
Please see:
http://www.kewlgoods.com/shipping.php
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- Are you going to be adding new products?
YES! We are adding new products and GREAT new deals on a daily basis. Please keep us in your bookmarks and check back often.
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- What Currencies are you prices in?
At the top of each page is a pull down box where you can select from USD, Canadian and Euros. Actual credit card transactions can only be done in US and Canadian Dollars. Exchange rates are based on weekly updates from XE.com
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- What is your warranty on items?
All sales come with KEWLGOODS.Com 15-day Money Back Guarantee on top of the manufacturer's warranty. NOTE:
Refunds do not include shipping and handling fees and are for the cost of the item only.
If the item you have ordered is defective, or malfunctioning contact us within the warranty period and we will give you an in store credit for a replacement item. In the event that a suitable replacement is not available, a refund (excluding shipping) will be issued in the form of the original payment method or a company check.
Specific terms are:
For replacement, merchandise must be returned within 15 days of receipt and in the original packaging accompanied with packing slip.
Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
Absolutely no walk-in return/replacement service will be accepted.
Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date.
Buyer is responsible for all return shipping charges.
A refund may be issued if replacement is not available.
Returns will be subject to a 15% restocking fee.
All defective products will be replaced within the appropriate warranty period.
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- How do I return items still under warranty?
Refund & Return Procedures
Please send an email to returns@kewlgoods.com to obtain a Return Merchandise Authorization (RMA) number. Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with the original packing slip and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted.
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- I don't have a Credit Card. Can I still order from KewlGoods?
You can call us and arrange to send us a certified cheque, money order or bank draft, and we will ship your item after the payment clears. For more details, call us at 1-888-219-6699.
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- Do I get a full refund on all my charges?
Refunds do not include shipping and handling fees and are for the cost of the item only.
In the event that the item is defective, Kewlgoods.com will decide whether to exchange the item, replace the item or refund the customer.
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- I am not satisfied with my item, can I return it?
Refunds are only available on defective merchandise. Please see FAQ #11 for more details.
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